TREC-Approved Real Estate License School

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It is especially important to us that you are satisfied with your purchase. Please contact our Customer Care team for assistance with technical troubleshooting or any other issues or concerns. Refunds will be issued in the same form of payment and may be requested via phone, chat or email.

No refunds will be issued for:

• Failure to pass quizzes, final exam or any other in-course assessment requirements within the allotted attempts (per course guidelines);
• Failure to pass identity validation requirements (including biometrics, security questions or any other required methods, per course guidelines);
• Course expirations (per course guidelines);
• Expedited processing or mailing of certificates once the requested expedite has been fulfilled as promised;

Online Courses

If you have not yet attempted a test or exam requested or been issued a certificate, or completed the course, you may be eligible for a refund. If you meet these criteria, you must submit your request within 30 days of purchase along with proof of purchase and an explanation for the refund request.

If you have already started your course, a $5 administrative fee will be deducted from the refunded amount.

Physical Products

To cancel your order before it ships, please submit a refund request within 24 hours of purchase. If you are not completely satisfied with your order, you may submit a refund request within 30 days of purchase. Refund requests must be accompanied by a copy of the original packing list or invoice, and item must be returned in resalable condition to:

Certus
Attn: Fulfillment Department
225 East Robinson Street, Suite 570, Orlando, FL 32801

If you receive an item that is damaged or defective, please submit a replacement request with a picture of the damaged item to our Customer Care team.

If you have not received your order within 14 days of purchase, please submit a request for a free replacement to our Customer Care team.

At Your Pace Online ("AYPO") takes your privacy seriously. We will never sell your information to any third party.

This Privacy Policy explains the type of personal information we collect, what we do with it, what we don't do with it, and how we keep it safe. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it. This Privacy Policy ("Policy") describes the privacy practices of AYPO, with regard to data that we collect through websites operated by us.

Who we are: For the purpose of applicable data protection legislation, the data controller of your personal data is At Your Pace Online, LLC., 1323 2nd Avenue, Gold Hill, Oregon, 97525.

What is not covered by this Policy: This Privacy Policy does not apply to the practices of third parties that AYPO does not own or control, or to individuals that AYPO does not employ or manage. Our Sites and Services may contain links to third party websites and incorporated their technology and services; these third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features, or policies.

What Types of Information Do We Collect? We may collect personal data about you such as your name, postal address, email address, and telephone number. Our Sites collect personal data about your computer or mobile device, which may include your IP address, operating system and browser type, details of your visits to our Sites, the pages you view, and resources you access or download (see "How Do We Collect Your Data" below).

If you contact us, complete surveys, or post comments or other content on or through our Sites and Services, we may collect that information.

Anonymous Data
We also collect anonymous user data, which means data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may create anonymous data from the personal data we receive about you, by excluding information such as your name that makes the data personally identifiable to you. Anonymous data we create might include analytics information and information collected by us using cookies (see the Cookies section below). We analyze this anonymous data to make improvements to our Sites and Services.

Why Do We Collect This Information? The primary reason that we collect information from you is to provide you with the Services that you request and to enhance your experience at our Sites. We also use the information we collect to make sure that our Sites and Services provide you with the resources you need and to improve the products and services we offer. See the section below on "How Do We Use Your Data?"

How Do We Collect Your Personal Data? We collect information about you in the following ways:

Information You Give Us
This may include data you provide when you register to use our Services, any comment or other submission you post to our Sites, any information you provide in connection with a promotion or marketing/sales program we operate, any data you provide with regard to customer support, any data you provide when you correspond with us by phone, email, or otherwise, and any other information you may provide to us. When you agree to give us information, you provide us with the legal basis we require under applicable law to process your data. We will only process your personal data in accordance with applicable data protection and privacy laws. You maintain the right to withdraw such consent at any time.

Information Automatically Collected
We automatically log information about you and your computer or mobile device when you access our Sites and Services. For example, we may log your computer or mobile device operating system name and version, browser type, browser language, the website you visited before browsing to our Sites, pages you viewed, how long you spent on a page, and times and information about your use of and actions on our Sites and Services. We collect this information about you using cookies (see Cookies section below).

Cookies
We may collect information using "cookies." Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Sites.

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the "settings," "help" "tools" or "edit" facility).  Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of our Sites and Services. For example, you will not be able to log in and participate in your course if cookies are disabled.

How Do We Use Your Data? We may use your personal data in the following ways:

• To operate, maintain, and improve our Sites and Services (e.g. "courses").

• To send customer service information including technical notices, updates, security alerts, and support and administrative messages.

• As we believe necessary or appropriate (a) to comply with applicable law, (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities to meet national security or law enforcement requirements, (c) to enforce our Policy, and (d) to protect our rights, privacy, safety, or property, and/or that of you or others.

AYPO will never sell your personal information to any third party.

How Long Is Your Data Retained? We retain personal information only as necessary for the duration of the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

What About Children? Our Sites and Services are not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.

What if I Do Not Want My Data Stored? You can always opt not to disclose information. If you elect to do so, however, we will be unable to provide you with access to any of our Sites and Services. You may contact us anytime to opt out of any direct marketing communications.

Complaints We are committed to resolving any complaints about our collection or use of your personal data. For more information, please contact your local data protection authority. Contact us at contact@atyourpaceonline.com